Please use our Prescription Sheet or your own for each case, ensuring all details are accurately filled out. This is crucial for clear communication and efficient processing.
Should you have any queries or require clarification, please feel free to reach out to us.
We also kindly request that you complete our New Client Information and Preferences Form. Your input will help us enhance our services to better suit your needs.
Warranty:5-Year Quality Guarantee
At Cal Dental Digital Lab, quality is our top priority. We prioritize excellence over cost, ensuring that every product meets our rigorous standards. Through meticulous quality control, we maintain consistency and reliability in every restoration. As a testament to our commitment, we proudly offer an unmatched 5-year guarantee on all our products, giving you confidence in every case.
Our 5-year guarantee covers manufacturing defects to ensure the highest quality and reliability. However, this guarantee does not extend to issues resulting from:
Incorrect prescriptions or fittings
Inadequate tooth or tissue support
Improper dental hygiene
Misuse or accidental damage
For optimal results, proper case planning and patient care are essential. If you have any questions about our guarantee, please feel free to reach out to us.
Rest assured, with Cal Dental Digital Lab, your satisfaction and peace of mind are our top priorities. Trust in our exceptional quality, backed by our industry-leading 5-year warranty for lasting confidence in every restoration.
Remake Policy
With years of experience in the industry, Cal Dental Digital Lab has successfully handled even the most complex cases with expertise and precision. We believe clear communication is key—stay connected with us, and we’ll work swiftly to resolve any issues, ensuring seamless solutions for your patients.
At Cal Dental Digital Lab, our remake rate is exceptionally low, thanks to our meticulous approach and commitment to quality. However, the accuracy of impressions is crucial to achieving the best results.
We strongly recommend that all clients prioritize precise impression-taking to minimize the need for remakes. If we suspect an impression may be inaccurate, we will promptly notify you and may request a new one. While we will do our best to proceed with the case, we cannot guarantee the outcome of cases involving compromised impressions.
In the rare event that a remake is needed, Cal Dental Digital Lab handles each case individually at no extra charge. However, we require an accurate impression to proceed. For cases involving precious metal products, we also need to recall the alloy.
Rest assured, our team is committed to delivering the highest quality and efficiently resolving any issues that may arise, ensuring the best possible outcome for your patients.
Turnaround Time
Our standard turnaround time is:
2 weeks for digital scans
3 weeks for physical impressions
We partner with reliable couriers like UPS and FedEx to ensure fast and secure delivery. Cases typically take 3 days to reach us from Europe or the U.S., and we complete them within 3 days of receipt. Return shipments generally take 2-3 days, making our usual turnaround time 8 business days.
Please note that customs inspections may occasionally cause delays, but we always strive to process cases as efficiently as possible.
How to Get Started
Step 1: Contact us. Our representative will typically respond within 24 hours. We offer fixed prices and volume discounts to our clients.
Step 2: Send Your Cases
Start by sending a few cases to us using our UPS and FedEx accounts at a 50% discount. Simply share the tracking number, and we’ll confirm receipt via email.
For a seamless digital workflow, you can also add Cal Dental Digital Lab to your intraoral scanner as a preferred lab.
If we encounter any trouble cases during production, we’ll promptly reach out to ensure the best possible outcome.
Step 3: Make easy payment upon receiving our monthly invoice.
Minimum Volume or Order
No minimum number of cases or orders required within the first 3 months of starting business.
We're happy to answer any further questions you may have. Don't hesitate to reach out to us!
